Returns and refunds information

TERMS AND CONDITIONS

• Before making the return, you must be authorized by

  RETURN POLICY
  If for any reason the Customer is not satisfied with his purchase, the items can be returned for a size exchange or a purchase voucher, within 14 days from the shipping date.

  Return Instructions

  • Returned products must not show any signs of use and must have the warranty seals intact.
  • The collection is free for the customer who has requested an exchange, while the subsequent shipment is always charged to the customer and has a cost of € 7.00.
  • Choosing cash on delivery as the payment method does not allow the compensation of any refund by bank credits but only to the purchase voucher that can be used on the gagliottacalzature.com website
  • Products defined as underwear cannot be returned.
  • For payment methods with bank transfer or Postepay, the refund times vary from 7 to 10 working days, while for the credit from 2 to 3 working days.

  The Customer/Buyer who has requested a refund has two options available:

  1. Send the package at your own expense and then receive a full refund of the purchased item, except if the method of payment for the order was cash on delivery.
  2. GC Gagliotta will book a collection for you and proceed with the refund of the purchased product, excluding the return service costs (€7.00).

  The customer has the following compensation available:

  Purchase voucher:

  • The customer can receive a purchase voucher for the value of the returned order, which can be used at any time (the voucher does not expire).
  • The promotional code will be applied at the time of Checkout.

   

  TERMS AND CONDITIONS

  • Before making the return, you must be authorized by

    RETURN POLICY
    If for any reason the Customer is not satisfied with his purchase, the items can be returned for a size exchange or a purchase voucher, within 14 days from the shipping date.

    Return Instructions

    • Returned products must not show any signs of use and must have the warranty seals intact.
    • The collection is free for the customer who has requested an exchange, while the subsequent shipment is always charged to the customer and has a cost of € 7.00.
    • Choosing cash on delivery as the payment method does not allow the compensation of any refund by bank credits but only by the purchase voucher that can be used on the website gagliottacalzature.com
    • Products defined as underwear cannot be returned.
    • For payment methods with bank transfer or Postepay, the refund times vary from 7 to 10 working days, while for the credit from 2 to 3 working days.

    The Customer/Buyer who has requested a refund has two options available:

    1. Send the package at your own expense and then receive a full refund of the purchased item, except if the method of payment for the order was cash on delivery.
    2. GC Gagliotta will book a collection for you and proceed with the refund of the purchased product, excluding the return service costs (€7.00).

    The customer has the following compensation available:

    Purchase voucher:

    • The customer can receive a purchase voucher for the value of the returned order, which can be used at any time (the voucher does not expire).
    • The promotional code will be applied at the time of Checkout.

     

    TERMS AND CONDITIONS

    • Before making the return, you must be authorized by gagliottacalzature .com.
    • To request return authorization, the Customer must complete the form above within 14 days of receiving the goods, containing the order code and the name/s of the item to be returned, it must be specified whether a size change or a voucher is requested of purchase, with attached photos of the intact products both from the sole and from above.
    • Once the return request has been received, gagliottacalzature .com will send the return instructions to the Customer via email.
    • The guarantee and protection seal present on the items being returned must not be cut or broken. The soles of the footwear must be in perfect condition and not show signs of any kind, the safety stamp/label affixed to the soles and/or any other part of the shoes must not be removed, nor altered in color and shape.
    • Each product must be returned including all original labels, packaging and accessories, received with the order.
    • All footwear must be returned together with their original box, which is considered to all intents and purposes an integral part of the product itself, and which must not have been damaged and/or altered in any way, nor used as the only external packaging.
    • In the event that the Customer receives defective goods, or that errors occur in shipments by Gagliotta Calzature , he is required to follow the same instructions above. Gagliotta Footwear reserves the right to request photographic evidence before authorizing returns for defective goods.
    • In the case of a foreign order, the return of the product will be charged to the customer.
    • Gagliotta Calzature reserves the right to refuse unauthorized returns. At the time of exchange, the additional shipping costs are charged to the customer.
    • Gagliotta Calzature will not accept the returned goods in the event of a return that does not fully comply with the terms and conditions set forth in the return policy. In these cases the goods will be returned to the sender, to the original shipping address, upon payment of the shipment.
    .
  • To request return authorization, the Customer must complete the form above within 14 days of receiving the goods, containing the order code and the name/s of the item to be returned, it must be specified whether a size change or a voucher is requested of purchase, with attached photos of the intact products both from the sole and from above.
  • Once the return request has been received,

    RETURN POLICY
    If for any reason the Customer is not satisfied with his purchase, the items can be returned for a size exchange or a purchase voucher, within 14 days from the shipping date.

    Return Instructions

    • Returned products must not show any signs of use and must have the warranty seals intact.
    • The collection is free for the customer who has requested an exchange, while the subsequent shipment is always charged to the customer and has a cost of € 7.00.
    • Choosing cash on delivery as the payment method does not allow the compensation of any refund by bank credits but only to the purchase voucher that can be used on the gagliottacalzature.com website
    • Products defined as underwear cannot be returned.
    • For payment methods with bank transfer or Postepay, the refund times vary from 7 to 10 working days, while for the credit from 2 to 3 working days.

    The Customer/Buyer who has requested a refund has two options available:

    1. Send the package at your own expense and then receive a full refund of the purchased item, except if the method of payment for the order was cash on delivery.
    2. GC Gagliotta will book a collection for you and proceed with the refund of the purchased product, excluding the return service costs (€7.00).

    The customer has the following compensation available:

    Purchase voucher:

    • The customer can receive a purchase voucher for the value of the returned order, which can be used at any time (the voucher does not expire).
    • The promotional code will be applied at the time of Checkout.

     

    TERMS AND CONDITIONS

    • Before making the return, you must be authorized by gagliottacalzature .com.
    • To request return authorization, the Customer must complete the form above within 14 days of receiving the goods, containing the order code and the name/s of the item to be returned, it must be specified whether a size change or a voucher is requested of purchase, with attached photos of the intact products both from the sole and from above.
    • Once the return request has been received, gagliottacalzature.com will send the return instructions to the Customer via email.
    • The guarantee and protection seal present on the items being returned must not be cut or broken. The soles of the footwear must be in perfect condition and not show signs of any kind, the safety stamp/label affixed to the soles and/or any other part of the shoes must not be removed, nor altered in color and shape.
    • Each product must be returned including all original labels, packaging and accessories, received with the order.
    • All footwear must be returned together with their original box, which is considered to all intents and purposes an integral part of the product itself, and which must not have been damaged and/or altered in any way, nor used as the only external packaging.
    • In the event that the Customer receives defective goods, or that errors occur in shipments by Gagliotta Calzature, he is required to follow the same instructions above. Gagliotta Footwear reserves the right to request photographic evidence before authorizing returns for defective goods.
    • In the case of a foreign order, the return of the product will be charged to the customer.
    • Gagliotta Calzature reserves the right to refuse unauthorized returns. At the time of exchange, the additional shipping costs are charged to the customer.
    • Gagliotta Calzature will not accept the returned goods in the event of a return that does not fully comply with the terms and conditions set forth in the return policy. In these cases the goods will be returned to the sender, to the original shipping address, upon payment of the shipment.
    will send the Customer the return instructions via email.
  • The guarantee and protection seal present on the items being returned must not be cut or broken. The soles of the footwear must be in perfect condition and not show signs of any kind, the safety stamp/label affixed to the soles and/or any other part of the shoes must not be removed, nor altered in color and shape.
  • Each product must be returned including all original labels, packaging and accessories, received with the order.
  • All footwear must be returned together with their original box, which is considered to all intents and purposes an integral part of the product itself, and which must not have been damaged and/or altered in any way, nor used as the only external packaging.
  • In the event that the Customer receives defective goods, or that errors occur in shipments by Gagliotta Calzature , he is required to follow the same instructions above. Gagliotta Footwear reserves the right to request photographic evidence before authorizing returns for defective goods.
  • In the case of a foreign order, the return of the product will be charged to the customer.
  • Gagliotta Calzature reserves the right to refuse unauthorized returns. At the time of exchange, the additional shipping costs are charged to the customer.
  • Gagliotta Calzature will not accept the returned goods in the event of a return that does not fully comply with the terms and conditions set forth in the return policy. In these cases the goods will be returned to the sender, to the original shipping address, upon payment of the shipment.
  .
• To request return authorization, the Customer must complete the form above within 14 days of receiving the goods, containing the order code and the name/s of the item to be returned, it must be specified whether a size change or a voucher is requested of purchase, with attached photos of the intact products both from the sole and from above.
• Once the return request has been received, gagliottacalzature.com will send the return instructions to the Customer via email.
• The guarantee and protection seal present on the items being returned must not be cut or broken. The soles of the footwear must be in perfect condition and not show signs of any kind, the safety stamp/label affixed to the soles and/or any other part of the shoes must not be removed, nor altered in color and shape.
• Each product must be returned including all original labels, packaging and accessories, received with the order.
• All footwear must be returned together with their original box, which is considered to all intents and purposes an integral part of the product itself, and which must not have been damaged and/or altered in any way, nor used as the only external packaging.
• In the event that the Customer receives defective goods, or that errors occur in shipments by Gagliotta Calzature , he is required to follow the same instructions above. Gagliotta Footwear reserves the right to request photographic evidence before authorizing returns for defective goods.
• In the case of a foreign order, the return of the product will be charged to the customer.
• Gagliotta Calzature reserves the right to refuse unauthorized returns. At the time of exchange, the additional shipping costs are charged to the customer.
• Gagliotta Calzature will not accept the returned goods in the event of a return that does not fully comply with the terms and conditions set forth in the return policy. In these cases the goods will be returned to the sender, to the original shipping address, upon payment of the shipment.