1. Right of Withdrawal

Pursuant to articles 52 et seq. of Legislative Decree 206/2005 (Consumer Code), you have the right to withdraw from the purchase within 14 days of delivery, without having to provide any reason.

In the case of multiple products delivered separately, the 14-day period starts from the delivery of the last product.

To exercise your right of withdrawal, simply communicate your decision within 14 days via the dedicated withdrawal form, or via email. No authorization from us is required. The product can then be shipped within 14 days of communication.

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2. Conditions for Returns

For exchanges and commercial returns, the return must comply with the following conditions:

• Product condition: unworn, unwashed, unaltered in any way.
• Labels: all original labels must still be attached.
• Packaging: in the brand's original box, in good condition.
• Wrapping: the product box must be placed in a second protective packaging (do not apply adhesive tape or labels directly to the brand's box).
• Accessories: all included accessories (extra laces, dust bag, etc.) must be returned.

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3. How to Make a Return

1. Request authorization
Fill out the online form or contact us at the email reso@gagliottacalzature.com indicating your order number, product to be returned, and reason for the return. We will respond within 24 hours.

2. Receive instructions
We will confirm return authorization and provide you with the address and shipping instructions.

3. Prepare the package
Place the product in its original packaging, inside a second protective packaging. Do not apply tape or labels to the brand's box.

4. Ship
Send the package to the indicated address with a trackable courier. Keep the shipping receipt and tracking number.

5. Receive your refund
Once the return is received and verified at our warehouse, we will proceed with the refund within 14 days.

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4. Size and Product Exchanges

You can request a size or product exchange within 14 days of delivery, subject to warehouse availability.

• Contact Customer Service following the same procedure as Section 3.
• Return shipping costs are at your expense (€7.00); reshipment of the new product is free.
• If the requested size or product is not available, we will proceed with a full refund.

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4bis. Returns for Bundle Purchases (2×1 / 3×1)

For purchases made with 2×1 or 3×1 promotions, where the customer pays the full price of the higher-value item and receives the others for free, the following specific conditions apply:

Total return — by returning all items in the bundle within 14 days of delivery, the refund will be equal to the full amount paid.

Partial return — in case of return of one or more items in the bundle (but not all), the refund is calculated proportionally to the value of the returned item compared to the total value of the bundle:

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5. Return Shipping Costs

• Withdrawal (change of mind): costs borne by the customer.
• Size/product exchange: €7.00 borne by the customer (reshipment is free).
• Defective or non-compliant product: free of charge, borne by Gagliotta.
• Shipping error (incorrect product): free of charge, borne by Gagliotta.

Returns from abroad: all shipping costs for returns from purchases made outside Italy are entirely at the buyer's expense.

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6. Refunds: Timing and Methods

The refund is made within 14 days of receiving the returned product at our warehouse, using the same payment method as the purchase.

• Credit/debit card: 5-10 business days from disposition.
• PayPal: 1-3 business days from disposition.
• Klarna: 5-7 business days (managed by Klarna).
• Bank transfer: 5-10 business days from disposition.
• Cash on Delivery (COD): refund via bank transfer — the customer must provide their IBAN. In the absence of an IBAN, by prior agreement with the customer, a purchase voucher of equal value may be issued.

The refunded amount includes the product price. Initial shipping costs are non-refundable, unless the entire order is returned.

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7. Exclusions from the Right of Withdrawal

Pursuant to Article 59 of the Consumer Code, the right of withdrawal is excluded for:

• Products made to measure or customized at the customer's request.
• Sealed products opened after delivery for hygiene reasons (e.g., socks, underwear, swimsuits if the seal has been removed).

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8. Defective or Non-Conforming Products

All products sold by Gagliotta are covered by the 24-month Legal Guarantee of Conformity from delivery (Articles 128-135 of the Consumer Code).

In case of a defect, you are entitled to:

• Repair or replacement — at no additional cost.
• Price reduction — if repair/replacement is impossible.
• Full refund — if no other remedy is practicable.

To report a defect, contact us at reso@gagliottacalzature.com providing:

1. Order number and purchase date.
2. Detailed description of the defect.
3. Clear photos of the product and the defect.

Shipping costs for returning a defective product are entirely borne by Gagliotta.

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9. Contact for Returns and Assistance

For any questions about returns, exchanges, or refunds:

• Returns Email: reso@gagliottacalzature.com
• WhatsApp: +39 351 898 2265
• Phone: +39 081 192 48 733
• General Email: info@gagliottacalzature.com

Assistance hours: Mon - Sat, 9:30 - 20:30

Returns address: Gagliotta, Via Pittore 36, San Giorgio a Cremano 80046 (NA)

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Legislative Decree 206/2005 (Consumer Code) · Articles 52-59 (Right of withdrawal) · Articles 128-135 (Legal guarantee)
EU Regulation 2016/679 (GDPR) · Legislative Decree 70/2003 (Electronic Commerce)
GC Corporation S.r.l. · VAT IT09539861212 · Updated June 2026