1. Premises and Definitions

These General Terms and Conditions of Sale ("GTC") govern the purchase of products made remotely via the website www.gagliottacalzature.com (hereinafter "Website"), owned by GC Corporation S.r.l. (hereinafter "Seller" or "Gagliotta").

1.1 Definitions

• "Customer" or "Consumer": the natural person making the purchase on the Website for personal purposes.
• "Gagliotta Products": all products offered for sale on the Website, excluding Partner Products.
• "Partner Products": products specifically indicated as such, for which GC Corporation acts as an intermediary.
• "Order": the purchase proposal sent by the Customer via the Website.
• "Order Confirmation": the communication of acceptance of the Order sent by the Seller.

1.2 By making a purchase on the Website, the Customer declares to have read, understood, and fully accepted these GTC.

1.3 The Seller reserves the right to modify these GTC at any time. The modifications will be effective from the date of publication on the Website. Orders are subject to the GTC in force at the time the Order is placed.

2. Conclusion of the Contract

2.1 The presentation of products on the Website constitutes an invitation to offer and not a public offer pursuant to art. 1336 of the Civil Code.

2.2 The sales contract is concluded in Italian. By clicking the "Place Order" (or equivalent) button, the Customer submits a binding Order for the products in the cart.

2.3 Within 24 hours of receiving the Order, the Seller will send the Customer an Order Confirmation email. The contract is concluded when the Customer receives this confirmation.

2.4 If the Customer does not receive the Order Confirmation within 24 hours, the Order will be considered rejected and without effect.

2.5 In case of unavailability of products due to reasons not attributable to the Seller, the latter will promptly inform the Customer and will proceed with the full refund of any sums already paid, without undue delay.

2.6 The Seller reserves the right to refuse or cancel orders:

• Made through automated systems (bots, crawlers, scripts);
• From Customers with previous defaults or fraudulent disputes;
• That show obvious material errors in the price or product description.

2.7 Anti-fraud checks. To ensure the security of transactions and prevent fraudulent activities, the Seller reserves the right to request identification documents from the Customer (e.g., ID document, proof of payment method ownership) before processing the order. The Customer may refuse to provide such documentation: in this case, the order will be canceled, and the amount paid will be fully refunded to the original payment method, according to the timelines provided by the banking circuit or payment provider used (generally within 5-10 business days).

3. Prices and Shipping Costs

3.1 Product prices are expressed in Euro (€) and include VAT.

3.2 The price applied is that indicated on the Website at the time the Order is placed, unless there is an obvious material error.

3.3 Shipping costs for Italy:

• Standard shipping: € 6.99 - € 9.99 (VAT included).

3.4 Express Delivery (where available): delivery within 1 business day with additional costs indicated at checkout.

3.5 For international shipments, costs are calculated based on the destination and displayed before order confirmation.

4. Payment Methods

4.1 The Seller accepts the following payment methods:

• Credit/debit cards: Visa, Mastercard, American Express, Maestro.
• PayPal.
• Apple Pay / Google Pay.
• Klarna (installment payment).
• Bank transfer.
• Cash on delivery (only for Italy, with surcharge).

4.2 In case of credit card payment, the charge occurs at the time of Order Confirmation.

4.3 The Seller reserves the right to request alternative payment methods for certain orders or to refuse specific payment methods.

4.4 The Customer agrees to receive invoices and tax documents exclusively in electronic format at the email address indicated during registration/order.

5. Product Delivery

5.1 Products will be delivered to the address indicated by the Customer during the order process.

5.2 Estimated delivery times:

• Italy: 2-5 business days.
• Europe: 5-10 business days.
• Rest of the world: 10-20 business days.

5.3 Business days are Monday to Friday, excluding public holidays.

5.4 The risk of loss or damage to the products transfers to the Customer when the latter (or a third party designated by him) physically takes possession of the goods.

5.5 In case of non-delivery due to the recipient's absence, the courier will leave a notice with instructions for collection or re-delivery.

6. Right of Withdrawal

6.1 Terms for exercising the right of withdrawal

The withdrawal period expires after 14 days from the day on which the Customer, or a third party other than the carrier and designated by the Customer, acquires physical possession of the goods. In the case of multiple orders with separate deliveries, the term runs from the delivery of the last item. It is sufficient that the withdrawal communication is sent within the 14-day deadline.

6.2 How to exercise the right of withdrawal

To exercise the right of withdrawal, the Customer must communicate their decision through one of the following channels:

• the online withdrawal form, accessible without the need for registration or access to the customer area;
• email to: reso@gagliottacalzature.com;
• written communication to: GC Corporation S.r.l., Via Emanuele Gianturco 92, 80146 Naples (NA).

The Customer may also use the standard withdrawal form referred to in Annex I, part B, of the Consumer Code, without its use being a mandatory condition for exercising the right.

6.3 Exclusions from the right of withdrawal

Pursuant to art. 59 of the Consumer Code, the right of withdrawal is excluded for:

• Sealed products that are not suitable for return for hygienic reasons or health protection reasons, if opened after delivery (e.g., socks, briefs, body suits, swimwear);
• Products made to measure or clearly personalized;
• Products that are liable to deteriorate or expire rapidly.

6.4 Conditions for return

Products must be returned:

• Intact, unused (except for normal trying on), undamaged;
• Preferably in their original packaging, complete with accessories, labels, and seals;
• Accompanied by the document useful for identifying the order;
• Within 14 days from the withdrawal communication.

6.5 Return costs

Italy: the Customer may use the pre-paid return label optionally provided by the Seller. Alternatively, return shipping costs are borne by the Customer.

Abroad: return shipping costs are entirely borne by the Customer.

6.6 Effects of withdrawal and refund

In case of a validly exercised withdrawal, the Seller will refund all payments received from the Customer, including standard initial delivery costs, within 14 days of receiving the returned goods or proof of shipment.

The Seller is not obliged to refund additional costs if the Customer has expressly chosen a more expensive delivery type than the standard delivery offered (e.g., express delivery). In case of partial return, i.e., the return of only some items of the order, initial shipping costs are not refundable.

7. Refunds

7.1 Refunds will be made using the same payment method used for the purchase, unless otherwise agreed.

7.2 Refund timelines by payment method:

• Credit/debit card: 5-10 business days (depending on the banking institution).
• PayPal: 1-3 business days.
• Klarna: 5-7 business days (managed by Klarna).
• Bank transfer: 5-10 business days.
• Cash on delivery: refund via bank transfer to the bank account indicated by the Customer; alternatively, with the Customer's agreement, a purchase voucher of equal value.

7.3 The Seller may withhold the refund until the returned products are received or until proof of shipment is provided.

7.4 The Customer is responsible for any diminished value of the goods resulting from handling other than what is necessary to establish their nature, characteristics, and functioning.

8. Legal Guarantee of Conformity

8.1 All products sold are covered by the Legal Guarantee of Conformity provided for by articles 128-135 of the Consumer Code.

8.2 The Seller is liable to the Consumer for any lack of conformity existing at the time of delivery of the goods and which manifests itself within 2 years from delivery.

8.3 The lack of conformity must be reported to the Seller within 2 months of its discovery.

8.4 In case of lack of conformity, the Consumer has the right:

• Primarily: to have the goods repaired or replaced;
• Secondarily: to a price reduction or termination of the contract.

8.5 The warranty does not cover damages resulting from improper use, negligence, normal wear and tear, or tampering with the product.

9. Promotional Codes and Discount Vouchers

9.1 Promotional codes are issued free of charge by the Seller as part of promotional campaigns and have a limited validity period.

9.2 Unless otherwise indicated, promotional codes:

• Are usable once per customer/order;
• Cannot be combined with other promotions or bundle promotions (2×1 / 3×1);
• Are not convertible into cash;
• Are not transferable to third parties;
• May be subject to a minimum spending amount.

9.3 In case of total or partial return, the value of the promotional code used will not be refunded: the refund is limited to the amount actually paid by the Customer.

10. Bundle Promotions (2×1 / 3×1)

10.1 The Seller may activate bundle promotions on dedicated collections of the Website, with the following modalities:

• 2×1: by purchasing 2 items from the dedicated collection, the Customer pays only the full price of the higher value item. The other item is free.
• 3×1: by purchasing 3 items from the dedicated collection, the Customer pays only the full price of the higher value item. The other 2 items are free.

10.2 The discount is automatically applied at checkout when the promotion conditions are met.

10.3 Bundle promotions cannot be combined with discount codes, promotional vouchers, or other active promotions on the Website.

10.4 The Seller reserves the right to modify, suspend, or terminate bundle promotions at any time, without prior notice.

10.5 Returns on bundle promotion purchases

Total return: by returning all items of the bundle in compliance with the conditions set out in Section 6, the Customer will receive a refund of the full amount paid.

Partial return: in case of return of one or more items of the bundle (but not all), the refund is calculated proportionally to the value of the returned item compared to the total value of the bundle, according to the following formula:

Examples:

• 2×1: The Customer buys 2 items worth €100 and €80, paying €100. If the €80 item is returned, the refund will be €100 × (€80 ÷ €180) = €44.44.
• 3×1: The Customer buys 3 items worth €120, €100 and €80, paying €120. If the €80 item is returned, the refund will be €120 × (€80 ÷ €300) = €32.00. If the €100 item is returned, the refund will be €120 × (€100 ÷ €300) = €40.00.

11. Privacy and Personal Data Processing

11.1 The personal data provided by the Customer will be processed in accordance with EU Regulation 2016/679 (GDPR) and Legislative Decree 196/2003 as amended by Legislative Decree 101/2018.

11.2 For complete information on data processing, please refer to the Privacy Policy.

11.3 Data Controller: GC Corporation S.r.l., Via Emanuele Gianturco 92, 80146 Naples (NA) - Email: info@gagliottacalzature.com

12. Applicable Law and Competent Court

12.1 These GTCs and sales contracts are governed by Italian law, in particular by Legislative Decree 206/2005 (Consumer Code) and Legislative Decree 70/2003 (Electronic Commerce).

12.2 For disputes arising from the application of these GTCs, the Court of the Consumer's place of residence or domicile, if located in Italian territory, shall have exclusive jurisdiction.

12.3 Alternative dispute resolution (ADR/ODR): The Consumer may use the out-of-court dispute resolution procedures referred to in articles 141 et seq. of the Consumer Code, by accessing the European ODR platform available at the following link: https://ec.europa.eu/consumers/odr

12.4 The offers on the Website are reserved for adults (minimum age 18 years).

13. Customer Service

For any information, request or complaint, the Customer can contact Customer Service through the following channels:

Assistance hours: Monday - Friday, 9:00 AM - 6:00 PM