FAQ - Frequently Asked Questions

Absolutely. Gagliotta Calzature is a business with a physical shop in San Giorgio a Cremano (Naples), at Via Pittore 36. We're not just an e-commerce store: you can come and visit us in person!

We have over 500 verified reviews on Google with an average rating of 4.8/5 stars. Our customers value our fast shipping, customer service and product quality.

We offer secure payments with PayPal, credit cards, Klarna and cash on delivery, and we guarantee easy returns within 14 days.

→ Read our customer reviews

100% original, always. All products sold on gagliottacalzature.com are authentic and come from verified suppliers.

Every item goes through an authenticity check at our logistics centre before being shipped. We check materials, labels, packaging and every detail to guarantee you only genuine products.

For some special items, we work with selected Partners: in these cases, the product is first sent to our warehouse for the authenticity check, and only then shipped to you with tracking.

We do not and will never sell counterfeit products. Our reputation comes first.

Yes! Our shop is located in San Giorgio a Cremano (Naples), at Via Pittore 36.

Opening hours:
Monday - Saturday: 09:30-13:30 and 16:30-20:30
Sunday: Closed

You can come and try shoes on in person, collect an online order or discover the latest arrivals. Our staff will be happy to help you find the perfect size.

→ How to reach us and contact details

Partner Products are items supplied by partners selected and verified by Gagliotta. The process works like this:

1. You order and pay on our site as usual
2. The partner ships the product to our logistics centre
3. We carry out the authenticity check
4. Only after verification do we ship to you with tracking

This process guarantees that every product is authentic and meets Gagliotta's quality standards, even when it comes from external partners.

1. Choose your product and select the size (crossed-out sizes are not available)
2. Click "Add to cart" and proceed to checkout
3. Enter your shipping details
4. Choose your shipping method
5. Choose your payment method
6. Accept the terms and conditions and complete your order

You will receive a confirmation email with your order summary. If you can't find it, check your Spam folder.

Note: It is not possible to add items to an order that has already been completed. You will need to place a new order.

No, registration is not required. You can complete your purchase as a guest.

However, by creating an account you will receive a 10% voucher for your first order and you can easily track your orders and returns.

Forgotten your password? Click "Forgot your password" and we'll send you an email to create a new one.

If you run into this error, the same product is probably awaiting payment from another customer. The product shows as in stock but is reserved for 4 hours during checkout.

Try again later or contact us on WhatsApp to check availability.

Gagliotta Calzature reserves the right to cancel certain orders. The reasons are always communicated by email. The most common cases:

You chose cash on delivery:
The order may be cancelled if you don't answer the confirmation call within 24 hours. You will also receive reminders by email and WhatsApp. You can confirm yourself by calling 081 192 48 733 (Mon-Sat, 10am-1pm and 5pm-8pm).

Other payment methods:
You will receive a full refund to the payment method used, along with an explanation by email.

The shipping cost is calculated at checkout based on the destination:

• Italy: €6.99 - €9.99 (1-3 working days)
• Europe: €12.99 - €19.99 (3-7 working days)
• Rest of the world: calculated at checkout

Fast shipping offers may be available during special promotions or with discount codes. → All shipping info

We rely on SDA-Poste Italiane, UPS and InPost.

It is not possible to choose the courier: it is assigned automatically based on destination and availability.

Standard delivery in Italy takes 1-3 working days from the moment of shipment (excluding weekends and public holidays).

For handcrafted products the timescales are longer: around 5 days of production + 2-3 days of shipping.

When your parcel is shipped, you will receive an email with the tracking link. Click "Track shipment" to follow your parcel in real time.

If the link appears inactive, don't worry: it will activate within 3 working days of shipment.

Important: Couriers do not deliver by appointment and no phone contact is provided, unless specific options were chosen at purchase.

If you place several orders on the same day to the same address, our team will combine them and you will pay one shipment only.

You can flag it by writing to info@gagliottacalzature.com quoting your order numbers.

Yes, if the order has not yet been shipped. Contact us right away:

• Email: info@gagliottacalzature.com
• Phone: 081 192 48 733 (Mon-Sat, 10am-1pm and 5pm-8pm)
• WhatsApp

Provide your order number or tracking code so we can identify the shipment.

We apologise for the error! Fill in the returns form selecting "Wrong item delivered" as the reason.

Once we receive the product back at our warehouse, we will process your refund. You can then order the correct item again.

You have 14 days from delivery to return your order free of charge (within the EU).

Items must be intact, unworn and with labels attached. We recommend trying shoes on a soft, clean surface (a rug, for example).

→ Read the full returns policy

Fill in the online returns form and let us know whether you want:

• Size/product exchange: you only pay €7 for the new shipment, the return is free
• Refund: see below for the options by payment method

You have two options for sending items back:

1. Ship at your own expense and receive a full refund
2. Have us book a collection (€7 deducted from your refund)

If you no longer have the original Gagliotta packaging (bag or box), you can use any cardboard box.

Important:

• The shoes must be in their original brand box
• The tag must still be attached
• The product must be intact and unworn

We cannot accept returns of products that are used, damaged or missing the brand's original packaging.

Once the warehouse receives and checks the goods, the refund is processed within 10-15 working days + 2-3 days for the money to actually arrive.

Refund options by payment method:

• Credit card: refund to the same card or store credit voucher
• PayPal: refund to your PayPal account or store credit voucher
• Cash on delivery: store credit voucher only
• Bank transfer/Postepay: store credit voucher only
• Instalment payments (Klarna/Scalapay): refund deducted from the financing

If you have trouble uploading photos, send the images by email to info@gagliottacalzature.com quoting your order number.

We accept:

• Credit/debit cards: Visa, Mastercard, American Express, Postepay
• PayPal
• Instalments: payment in 3 instalments with Klarna (interest-free)
• Bank transfer
• Cash on delivery (+ €6.99, cash only)

All payments are protected by the SSL protocol and the 3D Secure system.

Select "Cash on delivery" at checkout. The additional cost is €6.99.

You can confirm yourself by calling 081 192 48 733 (Mon-Sat, 10am-1pm and 5pm-8pm).

Notes:

• Have the exact amount ready, the courier is not required to carry change
• Cash only, card payment on delivery is not possible

The availability of payment methods can vary for several reasons:

• For amounts over €250, cash on delivery may not be available
• Risk assessments by independent credit agencies
• Specific restrictions on certain products

If your preferred method is not available, contact us to find an alternative solution.

Absolutely. We use the SSL protocol (Secure Sockets Layer) to encrypt all sensitive data such as passwords and card numbers.

For card payments, the 3D Secure system is active (Visa Secure, Mastercard Identity Check, American Express SafeKey), requiring additional authentication for every transaction.

During payment, you will see a padlock in your browser bar indicating a secure connection.

At checkout, enter the code in the "Discount code" box and click "Apply".

The code may apply to the whole order or only to certain items, depending on the conditions specified.

Note: You can only use one discount code per order.

The code may have restrictions:

• Minimum spend not reached
• Validity period expired
• Not applicable to the products in your cart
• Already used (codes are single-use)

The conditions are always specified in the code's email or on the promotions page.

No, discount codes are single-use. Once applied to an order (even if later cancelled), the code cannot be reused.

If you cancelled due to a technical problem, contact us and we will look into it.