Customer service

Shipping and Delivery

We ship worldwide with the best couriers. Every order is carefully prepared in our Naples warehouse and handed to the courier within 24-48 working hours.

Delivery Costs and Times

Destination	Delivery Time	Cost
Italy	1-3 working days	€6.99 - €9.99
Europe	3-7 working days	€12.99 - €19.99
Rest of the World	7-15 working days	Calculated at checkout

* Delivery times are estimates, calculated from the shipping date, excluding weekends and public holidays. During peak periods (Black Friday, Christmas, Sales) times may be longer.

Our Couriers

We work with the most reliable couriers to guarantee fast, safe deliveries.

SDA - Poste Italiane

UPS

InPost

The courier is assigned automatically based on destination and availability. It is not possible to choose a specific courier.

Order Tracking

Order Received

You receive an order confirmation email

Being Prepared

Your order is being prepared

Shipped

You receive an email with tracking

Delivered

The parcel arrives at your door

How do I get my tracking?

As soon as your order is handed to the courier, you will receive an email with the tracking code and a link to follow the shipment in real time. Check your spam folder too if you can't find the email.

Frequently Asked Questions

Can I get fast shipping?

Fast shipping offers may be available during special promotions or via discount codes. Sign up to our newsletter to receive exclusive coupons with fast shipping.

I placed several orders, do I pay for several shipments?

If you place several orders on the same day to the same address, our team will combine them and you will pay for one shipment only. You can also contact us at info@gagliottacalzature.com to flag it.

My parcel is delayed, what do I do?

First check the tracking status in the email you received. If the parcel appears stuck or delayed for more than 5 working days, contact us on WhatsApp or by email and we will check with the courier.

Can I change my address after ordering?

If the order has not yet been shipped, contact us immediately on WhatsApp and we will try to change the address. Once it has been handed to the courier, it can no longer be changed.

Do you also ship to the islands?

Yes, we ship all over Italy including Sicily, Sardinia and the smaller islands. Times may be slightly longer (2-4 working days).

What happens if I'm not at home?

The courier will attempt a second delivery the following day. If the second attempt also fails, the parcel will be held at the nearest courier depot. You will receive instructions by email or SMS to collect it or reschedule the delivery.

Any other questions?

Our team is available Monday to Saturday, from 9:30am to 8:30pm

Message us on WhatsApp

Shipping & Delivery