Absolutely. Gagliotta Calzature is a business with a physical store in San Giorgio a Cremano (NA), at Via Pittore 36: we are not just an online store, you can come visit us in person. We have over 500 verified Google reviews with an average of 4.8/5, secure payments via card, PayPal, Klarna, and cash on delivery, and easy 14-day returns.
100% original, always. All products are authentic and come from verified suppliers. Every item undergoes an authenticity check at our logistics center before being shipped: materials, labels, packaging, and every detail. For some special items, we collaborate with selected partners: in those cases, the product arrives at our warehouse first for verification and only then is it shipped to you with tracking.
Yes! We are in San Giorgio a Cremano (NA), at Via Pittore 36. Hours: Monday-Saturday 09:30-13:30 and 16:30-20:30, closed Sundays. You can try on shoes in person, pick up an order placed via the app, or get advice from our team. On the product page, you can check availability for in-store pickup.
Choose the product, select your size (crossed-out ones are unavailable), and tap "Add to cart." From the cart, go to checkout: enter your shipping information, choose your payment method, and confirm. You will receive an email with your order summary; if you don't see it, check your Spam folder. It is not possible to add items to an already completed order: in that case, place a new order.
No, you can buy as a guest. However, with an account, you can find your orders, returns, and sizes directly in the app (and on the site), and you receive a 10% discount on your first order. You can log in quickly from your Profile, even using Google.
In your Profile, under "My orders": you will find the status of each order, the items, totals, and shipment tracking. You must be logged in to your account (the same one you used to order).
On every product page, you will find a size guide with measurements in centimeters. If you save your size in "Your sizes" (in your Profile), the app will tell you directly if that model fits true to size, large, or small, and if your size is available. In collections, you can also filter with one tap by selecting "Only my size."
The same product is likely awaiting payment from another customer: it remains reserved during checkout for 4 hours. Try again later or write to us on WhatsApp to check availability.
Why was my order cancelled?
The reasons are always communicated via email. The most common case concerns cash on delivery: the order may be cancelled if you do not respond to the confirmation phone call within 24 hours (you will also receive reminders via email and WhatsApp; you can confirm yourself by calling 081 192 48 733, Mon-Sat 10-13 and 17-20). With other payment methods, you will receive a full refund to the original payment method.
Products with the "Pre-order" tag are not ready in the warehouse: some are on their way, others are made for you by our workshop. On the product page, you can find the estimated production and delivery times before confirming. We will notify you as soon as the order ships or is ready for pickup.
The cost is calculated at checkout based on the destination: Italy €6.99-€9.99 (1-3 business days), Europe €12.99-€19.99 (3-7 business days), rest of the world calculated at checkout.
We rely on SDA-Poste Italiane, UPS, and InPost. You cannot choose the courier: it is assigned based on the destination and availability.
In Italy, standard delivery takes 1-3 business days from shipment (excluding weekends and holidays). For artisanal products, times are longer: approximately 5 days for production plus 2-3 days for shipping.
Open your order under "My orders" and tap "Track shipment" to see the tracking details. You will also receive an email with the tracking link when the package ships; if the link appears inactive, it will activate within 3 business days of shipment.
Yes, if the order has not yet been shipped. Contact us immediately via email (info@gagliottacalzature.com), phone (081 192 48 733, Mon-Sat 10-13 and 17-20), or WhatsApp, providing your order number.
You have 14 days from delivery to return your order. Items must be intact, unused, and have tags attached. Tip: try on shoes on a soft, clean surface, such as a rug.
From your Profile, open "Returns and exchanges" and fill out the form indicating whether you want a size/product exchange (you only pay €7 for the new shipment, the return is free) or a refund. For the return, you can ship it at your own expense for a full refund, or book a pickup by us (€7 deducted from the refund).
If you no longer have the Gagliotta shipping bag or box, you can use any cardboard box. However, the shoes must be in their original brand box, with the tag attached, intact, and unused. We cannot accept returns of products that are used, damaged, or missing the original brand packaging.
After the warehouse receives and verifies the goods, the refund is processed within 10-15 business days, plus 2-3 days for the funds to arrive. Methods depend on the payment used: credit card and PayPal to the same method (or store credit), COD and bank transfer via store credit, installment payments with the refund deducted from the financing.
Credit and debit cards (Visa, Mastercard, American Express, Postepay), PayPal, Klarna in 3 interest-free installments, bank transfer, and cash on delivery (+€6.99, cash only). All payments take place on protected systems with secure authentication.
Select "Cash on delivery" at checkout: the additional cost is €6.99. An operator will call you within 24 hours to confirm the order; if you do not answer, the order is cancelled (you will receive reminders via email and WhatsApp).
At checkout, enter the code in the "Discount code" box and tap "Apply." You can use only one code per order. If it doesn't work, check the minimum amount, validity, and that it is applicable to the products in your cart: codes are single-use, even if the order is subsequently cancelled.
They alert you about orders, news, and promotions. You can enable them at first launch or from "App settings" in your Profile, and you can turn them off whenever you want from your phone settings. In "Your notifications," you can find alerts even after they disappear from the notification center.